Solution Maintenance

Integration Systems provides maintenance contracts on a wide range of quality platforms. We also deliver ongoing support for all our many implemented solutions. References are available.

In Sun Environments, we are an authorised Sun Microsystems Service Manager.

The bulk of your storage system expense comes after installation in the form of maintenance and management. New problems, such as capacity and performance issues, can arise without adequate maintenance.

We offer contract support options where our experienced staff monitor and maintain your systems, solving problems before they impact your business:

• 24x7 management and monitoring
• 4x7 management and monitoring
• Remote management and monitoring
• Health checks
• Is the storage subsystem performing adequately?
• Are the backups valid?
• Can your storage perform better?
• Is the data protected?
• Maintenance Procedures
• Standard processes
• Change management
• Capacity planning
• When will new storage be required?
• What is the proper way to grow your storage?
• Training
• Is your staff trained to work with today's complicated configurations?

Focusing on the best practices in the storage industry, we always approach your data centre from a customer benefit perspective. Our storage staff can design and implement storage strategies to quickly alleviate your issues. The result is a lower total cost of ownership for storage that enables you to reach your business goals.

To support our clients, Integration Systems has also developed a client management system and the access to vendors knowledge database's that allow the support engineer to review extensive documentation regarding similar configurations and support issues.

With our One Call 24 hour by 7 day support, equipment supplied by a range of different vendors can be placed under one support contract. Additionally with our in-house system testing and spares, Integration Systems takes the role of providing maintenance and equipment for both large and small scale storage and infrastructure projects.

The benefit to our clients is a higher level of support and a single point of contact for mission critical Sun systems. This significantly expands and builds on our support services. A client who has a tape library from a leading vendor, software from a major player in the data management field and is operating in a Sun environment can utilise our One Call Support Services.

This program enhances the support our clients receive from Sun Microsystems. Once we&ve determined what the support issue is, a team of product specific experts from Integration Systems and Sun will work towards a rapid solution. We will deliver a seamless support package to our clients and thanks to Sun, we deliver this service at no additional cost to our customers.

Solution Proposals

We offer free proposals for the supply and installation hardware and software solutions, in corporate and government. Our market knowledge and competitive prices enable us to provide more appropriate solutions.

Key Considerations

• TotalCost of Ownership
• Satisfies business requirements
• Consolidation/Growth
• Scalability
• Integration with existing systems
• Re-use of existing equipment where appropriate
• Use of remanufactured systems where suitable
• Operational and capital leasing
• Trade in of existing equipment
• Direct access to brand product vendors
• Certification in appropriate hardware, OS's and App